Providing Practical Customer Care Solutions
Travel & Tourism
Tons & Tons
Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector.
Having served the resort and casino industry for over 20 years in both call center management and information technology roles, principal Matt Flemming brings the rare balance of operational and technical expertise which can make the difference in your call center startup, improvement or consolidation project.
Let Flemming Consulting help you with:
- Straightforward, unbiased, documented call center assessments
- Management training and strategy development
- Workforce planning and labor analysis
- Technology selection and implementation
- Organizational structure design, compensation models
- Physical space design
- Operational and capital budget planning